Return Policy

Return Policy

We strive to ensure all of our products meet high-quality standards. However, if for any reason you are not completely satisfied with your purchase, we are happy to assist with returns. You may submit a return request within 14 days of receiving your order by contacting our customer support team at:  service@roselullaby.com Please include your order number and the reason for the return to help us process your request quickly. If the return is due to an error on our part (such as a faulty or incorrect item), we will cover the return shipping cost. For other reasons, the return shipping fee will be at your expense.

Refunds will be processed within 1-3 business days of receiving the returned item, provided that the item is in its original, unused, and undamaged condition. You will receive a full refund for the returned items, excluding the original shipping fee, which will be deducted from the refund.

Please Note:

  • Underwear, socks, swimwear, and items marked as “Final Sale” are not eligible for return.
  • All returns must be in their original condition, unused, unwashed, with tags attached.

What Should I Do if I Receive the Wrong Item?

While we make every effort to ensure accuracy in fulfilling your order, occasional mistakes may happen. If you receive an incorrect item, please accept our sincerest apologies and contact our customer support team at: service@roselullaby.com We will work with you to resolve the issue as quickly as possible.

In some cases, we may request further information, such as photos of the item, to help determine the best solution. Our goal is to ensure you are satisfied with your purchase and that the issue is addressed promptly.

What Should I Do if My Item is Damaged?

We recommend inspecting your items immediately upon receipt. If you find any damage to the product, please contact our customer support team at: service@roselullaby.com and provide pictures of the damaged item. This will help us process your request more efficiently.

We take care to ensure your products are packed securely, but unfortunately, issues can still occur during shipping. If you receive a damaged item, please accept our apologies, and we will work with you to resolve the matter. Our team will review the case and offer a solution, whether it’s a replacement, repair, or refund.